We are currently seeking an IT Support Technician to join our team in Kincardine. This role is key in providing technical support to our employees, ensuring systems run smoothly, and driving forward IT initiatives that help us stay ahead of the curve.

Key Responsibilities:
Provide day-to-day technical support to staff
Install and maintain hardware, software, and operating systems
Perform system backups and data recovery operations
Troubleshoot network and connectivity issues
Configure and support local area networks and internet connections
Monitor and optimize system performance
Implement and maintain security procedures for data, software, and hardware
Create technical documentation and user guides
Assist in IT training and onboarding of current users
Recommend system improvements to management
Participate in on-call rotation and support varying shifts
Collaborate across departments to resolve IT issues

What You Bring
Experience working with Microsoft technologies such as Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure
Strong troubleshooting, time management,



and prioritization skills
Excellent communication and interpersonal abilities

Qualifications
Minimum 1 year of experience in IT support or network administration
Post-secondary education in IT or a related field
Certifications in network administration or Windows environments are considered assets
Experience with cloud services and infrastructure is a plus

Superheat is an Equal Prospect Employer.
We are committed to creating an inclusive environment for all employees. Accommodations are available upon request throughout the recruitment process.

Job Types: Full time, Permanent

Pay: $25.12-$32.06 per hour

Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Vision care

Ability to commute/relocate:
Kincardine, ON N2Z 2X3: reliably commute or plan to relocate before starting work (required)

Experience:
Network support: 1 year (preferred)

Work Location: In person

📌 It Support Technician Kincardine
🏢 Superheat
📍 Kincardine