We are looking for a friendly and dependable Customer Service Representative to support our customers and provide a positive service experience. You will answer questions, resolve common concerns and help customers through phone, email and chat. Training will be provided to help you succeed.
What You’ll Do:
Answer customer questions by phone, email and chat
Provide transparent information about products and services
Resolve concerns in a friendly and professional manner
Process orders, updates, returns or service requests
Keep customer records accurate and up to date
Work with other teams to solve customer issues
Follow up to ensure customer satisfaction
Requirements:
Customer service, retail or administrative experience is helpful
Explicit spoken and written French
English is helpful when supporting customers outside Quebec
Friendly and patient communication style
Basic computer and data-entry skills
Good organization and problem-solving abilities
Willingness to learn new systems and procedures
Why Work With Us:
Paid training and ongoing support
Friendly and collaborative team
Opportunities for career advancement
Clear duties and structured processes
Meaningful work helping customers every day
Pay: $3,667.00-$4,333.00 per month
Advantages:
Dental care
Extended health care
Life insurance
Paid time off
Work Location: In person
📌 Customer Service Representative Montreal
🏢 Kulka Business Services
📍 Montreal
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