Skin Care West – Nanaimo, BC

Skin Care West is a busy medical and surgical dermatology clinic seeking an organized, professional, and compassionate Patient Care Coordinator to join our team.

The PCC plays an essential role in supporting our patients, physicians, and clinical staff. We are looking for someone who is comfortable working in a fast-paced medical environment, communicates exceptionally well, and can manage multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities
Greet patients and provide a welcoming, skilled clinic experience
Answer telephone calls and respond to patient inquiries
Schedule and coordinate patient appointments
Process referrals, incoming documents, and medical correspondence
Manage physician schedules and assist with clinic flow
Maintain accurate patient demographics and electronic medical records
Communicate with patients, referring providers, pharmacies, and other healthcare offices
Provide general administrative support to physicians and the clinical team
Maintain patient confidentiality and follow clinic policies and procedures

Qualifications
Previous experience in a medical office or healthcare setting is preferred
Medical Office Assistant training is considered an asset
Experience with Accuro EMR is an asset
Strong computer,



typing, and administrative skills
Excellent written and verbal communication skills
Exceptional attention to detail and organizational ability
Ability to remain calm, courteous, and effective in a busy environment
Strong teamwork skills and a willingness to assist where needed
Reliable, adaptable, and committed to providing excellent patient care

Experience in dermatology is not required. Training will be provided to the successful candidate.

What We Offer
A supportive and collaborative team environment
Consistent weekday hours
On-the-job training
The opportunity to work alongside an experienced medical and surgical dermatology team
Competitive compensation based on experience

To apply, please submit your résumé and a brief cover letter outlining your relevant experience and why you would be a positive fit for Skin Care West.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $18.25-$38.16 per hour

Benefits:
Company events
Dental care
Employee assistance program
Extended health care
Versatile schedule
Life insurance
In office parking
Vision care

Work Location: In person

📌 Patient Care Coordinator Nanaimo
🏢 Skin Care West
📍 Nanaimo