We are seeking an organized, qualified, and customer-focused Administrative Assistant / Receptionist to support the daily operations of our clinic.
The successful candidate will be responsible for providing administrative and reception support, coordinating appointments, assisting clients, processing payments and billing information, and ensuring the smooth operation of the front desk.
Key Responsibilities
Schedule, coordinate, and confirm client appointments.
Answer telephone calls, respond to emails, take messages, and direct enquiries appropriately.
Greet clients and visitors and provide excellent customer service.
Provide general information about clinic services and procedures.
Maintain accurate and confidential client records and documentation.
Process billing information,
payments, and issue receipts.
Assist with insurance claims and other billing-related administrative tasks.
Prepare and maintain administrative reports and documentation.
Perform general clerical duties, including filing, scanning, photocopying, and organizing documents.
Receive, sort, and distribute mail and other materials.
Support the organization of daily clinic operations.
Provide general administrative support to healthcare practitioners and other team members.