Job description

CSA Transportation is currently looking to recruit Customer Service Representatives to join our growing Toronto team.

What your responsibilities will include:
Answer incoming customer phone calls and emails in a professional and timely manner to respond to orders
Respond to general customer inquiries regarding the shipment status and invoice inquiries
Investigate customer complaints regarding services and policies
Prepare and enter customer quotes for transportation services
Coordinate with internal operations team to ensure timely and accurate information is provided to customers
Resolve customer inquiries and complaints professionally, escalating issues when necessary
Assist with general administrative and customer service duties as required

What we require from you:
High School Diploma
2 year experience in Customer Service is an asset, preferably in the transportation, logistics, or freight forwarding industry.
Experience in Trucking and/or Logistics
Experience with Truck Mate is an asset




Strong computer skills; ability to use various computer software with little to no supervision
Professional verbal and written skills; ability to type 30 wpm
Ability to work independently and work within a team

What we can offer you:
A chance to join a growing, rapid-paced company
Being part of a fun and cooperative team in a challenging work setting
Health & Benefits program
Competitive Salary

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:
Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
RRSP match
Vision care

Ability to commute/relocate:
Etobicoke, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
Trucking and/or Logistics: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative Etobicoke
🏢 CSA Transportation
📍 Etobicoke