Step into a agile technical role as a Mobile Device Management Associate at NTT DATA in Toronto, Ontario. Drive efficiency and elevate user support while managing Apple devices effectively.

This senior associate role requires a solid 2-4 years of experience in mobile device management and troubleshooting. You will assist users with Apple ID, iCloud issues, and provide insights into device functionality, ensuring high customer satisfaction. Your expertise will make a significant impact on everyday operations.

Key Responsibilities:
• Perform repairs and upgrades on devices like desktops and iPhones
• Support users with Apple device issues and MDM enrollment
• Manage device inventory and ensure availability
• Execute hardware diagnostics and coordinate repairs
• Document all requests in the IT Service Management platform

Requirements:
• 2-4 years of relevant experience required
• Client service skills essential for this position
• A+ certification or similar is mandatory
• Strong knowledge of Windows operating systems
• High School Diploma or equivalent necessary

Bring your technical skills and customer focus to NTT DATA's supportive environment in Toronto.
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📌 Technical Associate for Mobile Devices (Ontario)
🏢 NTT DATA North America
📍 Ontario