Join CompucomStaffing as an Onsite Level 2 Support Technician in Oakville, ON, and utilize your technical expertise to enhance user experiences. This role focuses on resolving desktop-related issues with efficiency.
As part of the CompucomStaffing team, you will diagnose technical problems while providing direct support to users in a fast-paced workplace. Expertise in Microsoft Desktop Operating Systems and Google Workspace applications is essential for effective problem resolution, ensuring high levels of customer satisfaction and timely responses to issues.
Key Responsibilities:
• Diagnose and resolve technical problems for end-users
• Provide support for mobile devices primarily Apple and Samsung
• Install and troubleshoot telecommunications systems
• Maintain accurate logs of support incidents
• Develop training materials for users on software and hardware
Requirements:
• Minimum 1 to 3 years of experience in desktop support
• Proficient in MS Windows and Google Workspace
• Strong knowledge of Apple and Android devices required
• Excellent communication and organization skills
• Ability to perform physical tasks including lifting
Support Compucom in delivering exceptional IT solutions and customer service.
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