Lead Interac's client account management to enhance retention and satisfaction. Focus on strategic growth within the commercial and public sectors through effective team leadership.

In this leadership role, you'll steer Interac's account management efforts, focusing on strengthening relationships with existing enterprise and governmental clients. Your strategic vision will guide the team in achieving aggressive KPIs and exploring upsell opportunities to broaden the client base's engagement with our product suite. Expect to engage directly with C-suite stakeholders and foster cross-functional collaboration.

Key Responsibilities:
• Directly manage post-sale client relationships for growth
• Set and monitor team performance against key metrics
• Develop comprehensive account management strategies




• Identify and capitalize on upsell and cross-sell avenues
• Coach team on best practices for client relationship success

Requirements:
• Extensive experience in leading account management teams
• Proven capability with government and enterprise operations in Canada
• Robust skills in commercial negotiation and account strategies
• Familiarity with account frameworks and performance management
• Excellent interpersonal and coaching skills

Lead the transformation of client account strategies at Interac and foster meaningful partnerships.
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📌 Leader of Client Account Management at Interac (Ontario)
🏢 Interac
📍 Ontario