Join a leading hotel as a Reservations Coordinator, enhancing guest satisfaction and optimizing room revenue. Manage bookings with precision and support the Front Office team.

In this integral role, oversee both individual and group reservations while ensuring the accuracy of all bookings. Provide operational support and leadership to the Front Office, respond promptly to inquiries, and maximize occupancy levels. Collaborate closely with various departments to enhance service delivery and guest experience.

Key Responsibilities:
• Process and monitor all reservations and cancellations
• Maintain accurate records in the Property Management System
• Assist in training and developing front desk staff
• Resolve guest issues and ensure policy compliance
• Conduct shift briefings and prepare operational reports

Requirements:
• Experience in hotel reservations or front desk operations
• Leadership experience is an advantage
• Proficient with Property Management Systems (PMS)
• Excellent communication and organizational abilities
• Willingness to work flexible schedule

Enhance operational success and guest satisfaction in this pivotal hotel role.
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📌 Reservations Coordinator at Leading Hotel (British Columbia)
🏢 St. Eugene Resort
📍 British Columbia