Drive mortgage retention initiatives as the Senior Manager at EQ, focusing on HELOC Strategy. Collaborate across teams to enhance customer satisfaction in a hybrid workspace.

This role reports to the Senior Director and involves developing strategies that align customer experience with the growth of our HELOC product. You will play a vital role in launching initiatives, ensuring compliance, and executing strategies that resonate with both stakeholders and customers alike. Your experience and leadership skills will guide teams towards achieving strategic goals effectively.

Key Responsibilities:
• Formulate strategies to boost customer experiences
• Engage with teams for optimum initiative rollout
• Conduct comprehensive market analysis




• Direct vendor management initiatives
• Ensure compliance with regulations and policies

Requirements:
• Over 10 years of experience in mortgage or product management
• Robust project execution and leadership capabilities
• Familiarity with Canadian regulatory landscape
• Exceptional communication skills
• Ability to thrive in dynamic settings

Utilize your expertise to foster outstanding customer loyalty and operational success in your role at EQ.
#J-18808-Ljbffr

📌 Senior Manager for HELOC Strategy (Ontario)
🏢 EQ Bank
📍 Ontario