Join Downtown AutoGroup as an Appointment Coordinator and be the first impression for our guests. Your role is essential in connecting customer inquiries with exceptional dealership services.
This position at our Business Development Center focuses on transforming customer inquiries into actionable appointments. Your communication skills and enthusiasm will be crucial in building lasting relationships. You will facilitate appointments for our sales and service departments, ensuring our guests receive superb support and service.
Key Responsibilities:
• Respond promptly to lead inquiries across multiple platforms
• Schedule sales and service appointments efficiently
• Build rapport to understand and meet customer needs
• Update customer information diligently in our CRM
• Collaborate with service teams for prepared customer visits
Requirements:
• High school diploma or equivalent
• Solid communication skills, written and verbal
• Ability to manage high call volumes effectively
• Proficiency with CRM systems and Microsoft Office
• Flexible schedule, including evenings and weekends
Bring your communication prowess to elevate customer satisfaction at Downtown AutoGroup.
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