Join Vancouver Coastal Health as a Senior Patient Care Quality Liaison and enhance patient care quality. Specialize in managing patient and family concerns, ensuring safety in care delivery.

This role works under the Regional Director of the Patient Care Quality Office, with a focus on resolving issues and fostering trust among patients and stakeholders. Required is a Master's Degree and significant experience in conflict resolution within healthcare settings, reinforcing the commitment to functional performance and satisfaction.

Key Responsibilities:
• Manage patient care complaints and ensure timely resolutions
• Coach teams on effective follow-up processes
• Analyze and report client feedback for service improvement




• Act as a liaison for patient understanding of rights
• Maintain organization-wide compliance with health standards

Requirements:
• Master’s degree in relevant discipline required
• 5-7 years in healthcare conflict resolution
• Advanced knowledge of patient care quality laws
• Proven track record of effective decision-making
• Ability to lead interdisciplinary collaborations

Support patient satisfaction and safety through effective quality management practices at Vancouver Coastal Health.
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📌 Quality Liaison at Vancouver Coastal Health (British Columbia)
🏢 Vancouver Coastal Health
📍 British Columbia