Join ADP as a Bilingual Financial Services Representative, providing top-tier support to clients in both English and French in a dynamic call center atmosphere. Thrive by ensuring client satisfaction and effective request handling.
This role is designed for those passionate about customer service and adept in managing multiple platforms of communication. You’ll answer questions, process payroll exceptions and ensure tax accuracy all while building trust with clients. Communicating effectively is at the heart of this position, where professionalism and clarity are vital.
Key Responsibilities:
• Cultivate client relationships through clear, effective communication
• Manage high-volume inbound requests daily via calls and chat
• Process exception requests related to payroll promptly
• Resolve inquiries regarding missed payments or tax notices
• Drive collaborative efforts to meet or exceed performance metrics
Requirements:
• Bilingual in French and English required
• Proven customer service experience focusing on client ease
• Strong communication and organizational skills
• Capacity to work under pressure in a team setting
• Detail-oriented with a need for accuracy
Contribute to exceptional client experiences that define the standard at ADP.
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