Join ORHMA as a Guest Service Agent and enhance the guest experience in Ontario's hospitality industry. Your role is critical in ensuring guests feel valued throughout their stay.

The Ontario Restaurant Hotel & Motel Association is dedicated to improving guest experiences by hiring a passionate Guest Service Agent. Key tasks include overseeing check-in/check-out, effectively managing guest inquiries, and maximizing hotel occupancy through skilled up-selling. This role requires a commitment to maintaining service excellence and solid teamwork.

Key Responsibilities:
• Oversee efficient guest registration and payment processing
• Address and resolve guest inquiries and complaints
• Utilize up-selling techniques to promote hotel services




• Process guest transactions with financial accuracy
• Maintain operational safety and service standards

Requirements:
• Friendly disposition in guest interactions
• Competence in handling cash and transactions
• Strong conflict resolution and negotiation skills
• Excellent communication abilities and team collaboration
• Professional appearance and adherence to attendance

Utilize your hospitality skills to deliver excellent guest service at ORHMA.
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📌 Hospitality Guest Service Agent Role (Ontario)
🏢 Owen Sound
📍 Ontario