Join Norsat International Inc. as a Technical Support Team Lead, focusing on the enhancement of customer service and product troubleshooting in satellite communication. This role is vital in ensuring client satisfaction and service efficiency.
In this position, you will lead a talented team, improving support processes while providing critical technical assistance. You’re expected to manage team workflows, troubleshoot equipment, and provide training both internally and externally. Your leadership will foster effective collaboration with engineering and sales teams to resolve issues swiftly.
Key Responsibilities:
• Direct team efforts towards continuous improvement
• Manage support ticketing and analytical reporting
• Provide specialized training for complex products
• Act as liaison for product-related inquiries
• Prepare thorough repair documentation and reports
Requirements:
• Degree in Electronics or Electrical Engineering
• 5+ years of technical support experience
• Leadership experience in customer service
• Proficient with troubleshooting RF products
• Hands-on expertise with testing equipment
Elevate your career with Norsat by leading creative support practices.
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📌 Norsat Technical Support Team Lead (British Columbia)
🏢 Norsat International
📍 British Columbia
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