Join Ingram Micro as a Senior Manager of Platform Support, driving AI-powered solutions in a hybrid role based in Mississauga, Ontario. Transform support operations and vendor experiences through cutting-edge strategies.
This role focuses on leading global support initiatives for the Xvantage platform, ensuring reliable vendor onboarding and seamless integrations. You will oversee transitions from traditional support methods to advanced AI-driven systems, enhancing both operational performance and user satisfaction. Your leadership will establish collaboration between various teams to optimize service delivery.
Key Responsibilities:
• Drive support evolution towards AI-driven proactive models
• Integrate intelligent diagnostic tools for support agents
• Create and implement KCS for knowledge management
• Enhance vendor experiences with effective catalogue management
• Lead partner integrations with API support
Requirements:
• Bachelor's in Computer Science or equivalent
• Over 10 years in customer or vendor platform support
• 5-7+ years of experience leading global teams
• Expertise in developing integrations using APIs
• Proven success in transforming support frameworks
Lead innovative platform support initiatives and elevate vendor services at Ingram Micro.
#J-18808-Ljbffr
📌 Senior Platform Support Manager at Ingram Micro (Ontario)
🏢 Ingram Micro
📍 Ontario
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.