Drive customer-focused initiatives at the City of Calgary as a Leader handling customer experience and billing. This full time role requires managing contract escalations and implementing effective strategies.

As a leader, you will guide a high-performing team while focusing on continuous improvement in customer service delivery. With a minimum of ten years of relevant experience, including five years in management roles, your expertise will be essential for data-driven decision making. You will also champion performance development plans and drive change across Water Services that aligns with corporate values.

Key Responsibilities:
• Provide leadership and coaching to team members
• Create performance and training development plans




• Utilize data for informed decision-making
• Identify opportunities to enhance customer experience
• Drive strategic change initiatives within Water Services

Requirements:
• Degree in Business, Management, or Communications
• At least 10 years of related experience
• Minimum 5 years in a leadership role
• Strong contract and change management skills
• Proven communication abilities and adaptability

Apply your leadership skills to enhance customer service at the City of Calgary.
#J-18808-Ljbffr

📌 Customer Experience Leader in Calgary (Alberta)
🏢 Tobermory
📍 Alberta