Join Vertiv as a Thermal Services Operations Manager and enhance team performance while driving customer satisfaction in Canada. This role focuses on oversight and growth of service delivery mechanisms.
In this position, you will manage the delivery of high-quality thermal services while leading and developing a dedicated team of supervisors and technicians. Implement best practices for resource optimization and ensure safety compliance, delivering operational results aligned with performance indicators. Your strategic insights will directly influence customer loyalty and service contracts.
Key Responsibilities:
• Lead execution of field service operations for thermal applications
• Drive initiatives for profitable business growth
• Implement standardized processes for operational excellence
• Conduct operational reviews focusing on safety metrics
• Audits to ensure customer satisfaction and contractual compliance
Requirements:
• 6+ years’ experience in thermal services or related fields
• Excellent supervisory and organizational skills
• Solid understanding of industry standards like OHSA
• Effective communication and management competencies
• Flexibility for travel and work hours
Maximize the performance and satisfaction of thermal service operations in alignment with Vertiv's core values.
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