Join American Express as a French Customer Care Specialist, engaging both in-office and remote work models. Your role is to resolve customer inquiries and deepen member relationships through exceptional service.

In this Bilingual French Customer Care role, you’ll interact with Card Members to resolve various account inquiries and enhance their experience. An ability to understand customer needs and provide tailored solutions will be essential. You will also need to manage shifts that may include evenings and weekends, contributing to outstanding service delivery.

Key Responsibilities:
• Handle a high volume of inbound calls efficiently
• Consult with Members to resolve account-specific queries
• Identify root causes and exceed customer expectations




• Foster engagement through relevant offers and messaging
• Achieve goals in customer satisfaction and sales productivity

Requirements:
• Fully bilingual in French and English is mandatory
• Exceptional problem-solving and communication skills needed
• Capable of multitasking in a fast-paced workplace
• Strong typing skills to handle simultaneous inquiries
• Ability to work flexible hours, including weekends

Contribute to American Express's commitment to quality service while developing your career and enriching customer experiences.
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📌 French Customer Care Specialist at American Express (Ontario)
🏢 American Express
📍 Ontario