Join IntouchCX as a Training Facilitator and play a vital role in redefining customer service training. Your expertise will help develop and administer training modules that inspire our team members.

As a Training Facilitator, you will create engaging and effective curriculum for various classes and utilize creative teaching techniques. Additionally, you will assess training effectiveness and provide constructive feedback to enhance employee performance. This role requires a strong understanding of adult learning and a passion for empowering others.

Key Responsibilities:
• Develop and implement innovative training curriculum
• Conduct training sessions for groups of up to 25 participants
• Administer assessments to evaluate knowledge retention




• Facilitate quality assurance monitoring and coaching
• Maintain training progress and reporting updates

Requirements:
• BS/BA in Education or related field preferred
• 3+ years of relevant contact center experience
• Proven experience in training and coaching
• Familiarity with adult learning principles
• Strong verbal and written communication skills

Drive positive change in team performance as a Training Facilitator at IntouchCX and lead the way in customer service excellence.
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📌 IntouchCX Training Facilitator Role (Manitoba)
🏢 Intouchcx
📍 Manitoba