Shape customer success initiatives as the VP of Customer Growth at Absorb. This fully remote role focuses on measurable impact through strategic engagement and education programs.
As Absorb's VP, you'll lead essential functions for customer onboarding, marketing, and advocacy. Your role will be pivotal in enhancing customer satisfaction while driving adoption through Absorb Academy's certification and training programs. Your leadership will bridge customer success and business growth by ensuring users derive maximum value from their investment.
Key Responsibilities:
• Develop campaigns to keep customers informed and engaged
• Build and scale the flagship customer education experience
• Own initiatives that drive adoption and retention
• Create case studies and advocacy programs
• Collaborate with Sales to leverage usage data
Requirements:
• 10+ years in B2B SaaS; 5+ in customer success roles
• Track record of driving customer engagement
• Experience with educational program development
• Understanding of product-led growth methodologies
• Proficient in using data for prioritization
Play a critical role in driving Absorb's customer growth strategy through cutting-edge solutions.
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