Take the lead as Guest Services Manager at Cabot Revelstoke Mountain Lodge. Drive a culture of excellence and create unforgettable guest journeys from arrival to departure.

As the Guest Services Manager, you will play a pivotal role at Cabot Revelstoke Mountain Lodge, ensuring that every guest receives a tailored experience. This full-time position focuses on managing operations, team development, and maintaining the high luxury standards expected by guests. Your expertise will guide efforts to enhance guest satisfaction and address any service recovery needs.

Key Responsibilities:
• Ensure personalized guest experiences from pre-arrival to departure
• Address guest feedback and enhance service quality
• Oversee guest services operations and team management




• Coordinate with other departments for seamless service delivery
• Monitor service trends and guest satisfaction metrics

Requirements:
• Minimum experience in guest services or front office roles
• In-depth knowledge of luxury service execution
• Solid leadership experience in service environments
• Exceptional communication and problem-solving abilities
• Willingness to work flexible schedule, including weekends

Lead a team committed to elevating guest experiences at Cabot Revelstoke Mountain Lodge.
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📌 Cabot Revelstoke Guest Services Manager (British Columbia)
🏢 Revelstoke Mountain Resort
📍 British Columbia