Join a dynamic team as a Contact Center Solution Architect, focusing on IVR design and advanced integrations using Salesforce Service Cloud Voice and Amazon Connect. Leverage your expertise to innovate customer engagement solutions.

In this key position, you will utilize your comprehensive understanding of contact center development and IVR architecture. With a focus on designing robust call routing, self-service journeys, and backend integrations, you will empower customers to have timely and productive interactions. Collaborate across departments to capture essential requirements for technology implementation and drive continuous improvement.

Key Responsibilities:
• Architect comprehensive IVR solutions for enhanced customer service
• Collaborate with teams to define integration needs and workflows




• Design solutions to ensure compliance and scalability
• Enhance user experiences through AI and automation technologies
• Conduct performance assessments to inform process improvements

Requirements:
• Strong experience with Salesforce Service Cloud Voice
• Deep knowledge of Amazon Connect's capabilities
• Proven track record with MuleSoft integrations
• Expertise in conversational AI and chatbot technology
• Understanding of secure integration practices

Innovate how customers connect through expertly designed Contact Center solutions using Salesforce and Amazon technologies.
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📌 Contact Center Solution Architect Specializing in IVR (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario