Transform the customer journey as Scotiabank's Client Experience Design & Strategy Director located in Toronto. Focus on driving exceptional results through strategic CX initiatives.
This pivotal role in the Client Experience Management Office involves developing a detailed CX strategy that enhances client interactions throughout their banking experience. You will collaborate with various stakeholders to ensure a seamless integration of insights derived from client research. Leading data analysis and maintaining a customer-centric approach is critical for ongoing journey optimization and satisfaction.
Key Responsibilities:
• Create and refine the CX strategy for optimal client engagement
• Lead the design of customer experiences and journey mapping
• Perform user research and engage early adopters
• Build prioritization methods for CX initiatives
• Work with leadership to identify high-impact CX opportunities
Requirements:
• Bachelor’s degree in a relevant field, MBA preferred
• 10+ years in Client Experience fields
• Proven data-driven decision-making history
• Excellent interpersonal skills
• Adaptability in quick-paced settings
Join Scotiabank and leverage your strategic vision to redefine client experiences and drive business success.
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