Join Pratt & Whitney Canada as a Manager focusing on General Aviation Customer Service in Longueuil. This position emphasizes leading teams to enhance product reliability and meeting customer expectations.

In this vital role, you will manage a department responsible for service engineering, driving performance improvements based on customer feedback. You are tasked with executing operational strategies and resolving complex issues while fostering solid relationships with customers and stakeholders. Your ability to communicate effectively in both French and English is key to success in this role.

Key Responsibilities:
• Drive customer experience and service performance initiatives
• Act as the primary interface for customer feedback




• Implement long-term strategic plans for service engineering
• Manage complex issues impacting service delivery
• Develop customer agreements and optimize sourcing strategies

Requirements:
• 10+ years of relevant experience with a Bachelor’s degree
• 7+ years of experience with a Master’s degree
• Strong leadership and customer relationship skills
• Project management expertise
• Bilingual communication skills in French and English

Lead impactful customer service initiatives as a Manager at Pratt & Whitney Canada.
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📌 Manager of General Aviation Customer Service (Quebec City)
🏢 Pratt & Whitney
📍 Quebec City