Join Ramp as a Senior Scaled Customer Activation Manager in Toronto, Canada. Drive customer onboarding, enhancing self-service engagement through streamlined processes in a hybrid environment.

This pivotal role focuses on activating self-service accounts and expands Ramp's customer success initiatives. You will oversee onboarding for SMB accounts, manage cross-functional collaboration, and mentor junior members. Your insights into customer data will help shape future strategies, ensuring high satisfaction during the onboarding journey.

Key Responsibilities:
• Activate Ramp's customer accounts, facilitating onboarding
• Ensure smooth onboarding for micro-SMB and SMB clients
• Juggle multiple tasks related to customer services
• Relay customer feedback to product development teams
• Mentor team members in best practices

Requirements:
• 3+ years in sales or product operations
• Exceptional verbal and written communication skills
• Proven success managing over 100 customers
• Solid analytical and project management abilities
• Nice to have: accounting background

Shape customer success while advancing your career within Ramp's innovative team.
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📌 Scaled Customer Activation Manager in Toronto (Ontario)
🏢 RAMP
📍 Ontario