Join Resmed as a Global CCaaS Senior Product Manager, leading the transformation of contact centers through creative product strategies and stakeholder engagement. Embrace a hands-on role with major platforms like NICE in Contact and Salesforce.

In this pivotal position, you will own the Global Revenue CCaaS Product Roadmap, ensuring alignment with enterprise strategy and technology capabilities. Your deep understanding of CCaaS platforms and experience in contact center operations will foster collaboration across GTS and revenue teams.

You will advocate for integrated innovation while maintaining governance standards.

Key Responsibilities:
Own the CCaaS Product Roadmap and drive priorities
Collaborate with CRM product leadership for seamless integration




Gather global requirements and translate into actionable strategies
Measure performance and refine products continuously
Chair the Global CCaaS Change Control Board

Requirements:
8+ years of relevant CCaaS experience
Solid track record in leading platform implementations
Familiarity with artificial intelligence in service operations
Solid partnership skills with technical teams
Experience with Jira or Asana

Make an impact at Resmed by advancing global customer service capabilities.
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📌 Global Ccaas Product Manager Role Halifax Regional Municipality
🏢 ResMed
📍 Halifax Regional Municipality