Transform Commercial Banking tech operations with BMO as Lead in Technology Support and Reliability Engineering. Drive AI-enabled models, automation, and operational excellence across technology platforms.
This senior technology leader will lead the shift from traditional support to an engineering-led model. Responsibilities include managing reliability and resiliency outcomes, and promoting the use of Site Reliability Engineering (SRE) and AIOps principles. The position demands a track record of enhancements in stability and efficiency while fostering an cutting-edge culture within the teams.
Key Responsibilities:
• Lead L2 and L3 technology support teams
• Own major incident management and recovery processes
• Drive service stability across technology platforms
• Implement observability frameworks and predictive analytics
• Shift teams to engineering-led operations
Requirements:
• Experience with cloud (AWS/Azure) and on-prem deployment
• Expertise in incident and change management
• Deep observability experience, preferably with Dynatrace
• Proven success in automation and AIOps
• Solid leadership with a strategic mindset
Impact operational excellence and innovation as you lead BMO in a transformative journey.
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📌 Lead Technology Support And Reliability Engineering Ontario
🏢 BMO
📍 Ontario
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