Job Description

Customer Service Representative - Assistance Services $21.98/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;

Open the initial claim and refer the person to the most suitable healthcare providers;

Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;

Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

College diploma or equivalent





Experience in customer service, telecommunications and/or claims assistance

Excellent communications skills in English

Customer service oriented

Ability to work with people in a rapid-paced, team environment

Good communication skills and highly professional

Valuable computer skills (Microsoft Office, internet etc.)

We offer you

Global Excel offers more than a position;

We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;

A professional future with prospects for development, growth, and advancement;

RRSP Match program;

Financial assistance to employees who wish to continue their education;

Work/life balance, health and wellness initiatives including an excellent EAP program;

Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:
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📌 Customer Service Representative Assistance Services $21 98/h En Ontario
🏢 Global Excel Management
📍 Ontario