Enhance customer satisfaction as a Merchant Support Specialist with Helcim. Leverage your technical skills to solve merchant issues and ensure exceptional support through various channels.

This role focuses on providing top-notch technical assistance while working with customers to diagnose and resolve their inquiries. You’ll utilize your critical thinking and organizational skills while maintaining accurate records and contributing to support improvements. Weekend availability and flexibility in shift start times between 7:00 AM and 9:00 AM are required.

Key Responsibilities:
• Offer technical assistance across multiple support channels
• Diagnose and resolve technical issues effectively
• Collaborate with customers to identify problem roots




• Maintain detailed records in the support ticketing system
• Enhance support processes and knowledge base documentation

Requirements:
• Post-secondary education in business or related field
• Robust time-management and organizational skills
• Proficiency with G Suite applications
• Excellent communication and interpersonal skills
• Background in technical customer service is preferred

Bring your problem-solving expertise and customer-centric approach to the Helcim Merchant Experience team.
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📌 Merchant Support Specialist At Helcim Alberta (Canada)
🏢 Helcim
📍 Canada