Shape the future of luxury retail as the Sales Director at Holt Renfrew. Focused on enhancing service programs, you will ensure an exceptional customer journey across all platforms, promoting high-performance teams and strategies.

As the Director of Sales and Service, you will oversee the operationalization of sales initiatives and clienteling programs, working closely with various teams to support seamless execution. Your strategic initiatives will empower store teams to meet high service standards and develop lasting client relationships. This role demands solid leadership and an eye for luxury retail trends.

Key Responsibilities:
• Implement sales strategies to improve client interactions
• Ensure consistency of luxury service experiences
• Analyze and adapt programs based on customer feedback




• Collaborate with cross-functional teams for best practices
• Coach and inspire teams to meet performance goals

Requirements:
• Degree in a related field or extensive equivalent experience
• Over 7 years in client-facing retail roles with leadership
• Expertise in multi-channel sales program execution
• Strong interpersonal skills for effective collaboration
• Commitment to continuous service and program improvement

Channel your passion for luxury and enhance client experiences with your leadership at Holt Renfrew.
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📌 Luxury Sales Director at Holt Renfrew (Ontario)
🏢 Holt Renfrew
📍 Ontario