Shape the future of customer service as Lead CCaaS Delivery at Accenture Song. Spearhead cutting-edge transformation projects and engage with global stakeholders effectively.
This pivotal role involves guiding the delivery of advanced CCaaS technology solutions, enhancing business impact through strategic initiatives. With extensive experience in cloud platforms like Amazon Connect, lead efforts to develop and expand Accenture's CCaaS capabilities. Your role will be crucial in fostering relationships with clients and managing multidisciplinary project teams.
Key Responsibilities:
• Drive end-to-end delivery of complex CCaaS solutions
• Build strong relationships with executive management
• Oversee platform migration and execution strategies
• Coordinate with technology partners for solution design
• Utilize Agile planning for project resource management
Requirements:
• 10+ years in contact center platform delivery
• 7+ years managing stakeholders and project management
• 8+ years aligning technology with performance metrics
• 5+ years in AI chatbot integration
• Excellent English communication skills for global interactions
Utilize your expertise in CCaaS to deliver strategic solutions that drive growth and innovation.
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📌 Lead CCaaS Delivery at Accenture Song (Quebec City)
🏢 Accenture
📍 Quebec City
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