Drive customer growth at SysAid as the Director of Growth & Customer Retention. Transform our post-sales organization through innovative AI and insights-driven strategies.
In this pivotal role at SysAid, you will own the net revenue retention (NRR) and leverage agentic AI to enhance customer experiences. Your leadership will be vital in shifting from reactive to predictive growth strategies while fostering a high-performing, automated team culture.
Key Responsibilities:
• Spearhead initiatives to improve Net Revenue Retention (NRR)
• Utilize AI for customer onboarding and adoption strategies
• Develop proactive churn reduction plans with automated risk management
• Create scalable growth mechanisms powered by AI insights
• Guide cross-functional relationships to enhance customer success
Requirements:
• 10+ years in SaaS Customer Success or management
• Experience in leading AI initiatives for customer retention
• Proven success in managing expansion targets and retention strategies
• Understanding of ITSM or enterprise SaaS
• Data-driven mindset with strong analytical skills
Join SysAid in redefining customer growth through creative AI solutions and insights-driven strategies.
#J-18808-Ljbffr
📌 Director of Growth & Customer Retention – SysAid (Ontario)
🏢 SysAid
📍 Ontario
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.