Become a key player at Whirlpool Corporation as a Senior Trade Partner Services Representative in Canada. This role focuses on delivering support and managing orders for both trade partners and consumers effectively.
In this customer-centric position, you will handle inquiries and order modifications, ensuring that trade partners receive accurate and timely information. Demonstrating robust communication skills will be vital as you navigate a fast-paced contact center environment while fostering relationships and resolving delivery issues.
Key Responsibilities:
• Handle inbound and outbound calls about orders and deliveries
• Confirm orders and manage delivery escalations
• Work with teams to de-escalate order challenges
• Communicate established processes to stakeholders
• Track and identify trends in order management
Requirements:
• College diploma and 2+ years customer service experience
• Excellent communication and relationship management abilities
• Bilingual in French and English is preferred
• Strong follow-up and detail-oriented mindset
• Familiarity with SAP is an asset
Play a pivotal role in Whirlpool’s mission to improve life at home through exceptional service.
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