Join Citi as a Production Support Analyst and take charge of maintaining application performance and resolving complex technical issues. This role supports both users and technology teams in a full time capacity.

In this analyst position, you will develop your expertise by managing application support procedures while actively engaging with internal stakeholders and external vendors. With 2-5 years of experience, you will diagnose issues, ensure timely resolutions, and contribute to application releases. Your role will be pivotal in shaping the quality of services provided across the business.

Key Responsibilities:
• Deliver technical and business application support
• Act as a liaison for traders and technology teams




• Maintain technical documentation for support processes
• Analyze system vulnerabilities and propose solutions
• Participate in application release management

Requirements:
• 2-5 years of experience in application support
• Advanced knowledge of relational databases
• Familiarity with ITSM platforms like ServiceNow
• Experience with monitoring tools (e.g., AppDynamics)
• Basic programming skills for automation

Drive impactful change at Citi by applying your analytical skills in production support.
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📌 Citi Production Support Analyst Role (Ontario)
🏢 Citi
📍 Ontario