Join the Law Society of Ontario as an LSO Connects Support Representative, providing essential technical assistance to external users. This role focuses on effective issue resolution and knowledge management in a supportive team setting.

You will be responsible for facilitating smooth navigation of the LSO Connects portal, addressing user inquiries, and contributing to the knowledge base. This position requires a proactive approach to user support and collaboration with IT teams to resolve complex issues. Proficiency in Microsoft Office Suite and experience in a similar role are vital.

Key Responsibilities:
• Offer guidance and assistance to users of LSO Connects
• Investigate issues and document solutions for the knowledge base
• Communicate effectively with users during issue resolution




• Maintain support logs and ticket management
• Collaborate with technical teams on escalated issues

Requirements:
• Completion of a 2-year college program in a technical discipline
• Minimum 2 years live support experience for external applications
• Strong knowledge of Microsoft Office Suite and MS Dynamics 365
• Excellent problem-solving and communication skills
• Attention to detail and organizational proficiency

Utilize your customer service and technical skills to enhance user support at the Law Society of Ontario.
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📌 LSO Connects Support Representative (Ontario)
🏢 Law Society of Ontario
📍 Ontario