Drive strategic growth and exceptional service as a Customer Account Manager at NFI. Manage key accounts while ensuring profitability and customer satisfaction through proactive relationship management.
In this senior-level role, you'll handle major brokerage customers while aligning expectations with NFI’s performance metrics. The position emphasizes revenue and margin growth through identifying solutions and marketing NFI’s services like Warehousing and Intermodal transport. Strengthening relationships through effective communication and problem resolution is crucial.
Key Responsibilities:
• Manage major accounts, maintaining performance alignment
• Identify opportunities for revenue generation and service growth
• Deliver consistent communication to enhance customer satisfaction
• Develop tailored business plans using CRM tools
• Present KPI dashboards and insights during reviews
Requirements:
• Bachelor’s degree preferred
• At least 5 years of relevant experience
• Proficient in MS Office and CRM (HubSpot preferred)
• Solid knowledge of logistical operations and regulations
• Excellent negotiation and relationship-building skills
Bring your expertise in account management and strategic thinking to NFI as a Customer Account Manager.
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