Join Allianz Partners as a Quality Team Leader, where you will elevate quality standards and improve customer experiences. This role offers the chance to coach a team while managing performance and escalations effectively.

Your leadership will be instrumental in guiding a team of Quality Specialists within Transversal Claims Operations. Focusing on quality metrics and customer satisfaction, you will collaborate with cross-functional teams to enhance processes and drive continuous improvements. By monitoring service levels, you will ensure the team achieves its goals and maintains compliance with industry standards.

Key Responsibilities:
• Coach and manage a team of Quality Specialists
• Oversee performance reviews and one-on-one coaching




• Monitor productivity and quality to achieve goals
• Serve as an escalation point for complex issues
• Collaborate with various teams to resolve complaints

Requirements:
• Associate's degree or equivalent experience
• 3+ years in quality assurance or claims
• Previous leadership experience valued
• Excellent communication and conflict-resolution skills
• Robust analytical abilities

Make a difference in the quality of service provided by Allianz Partners.
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📌 Allianz Quality Specialist Team Leader (Ontario)
🏢 Allianz Partners
📍 Ontario