Join Sutherland as a Team Leader in the streaming services program in Canada. Focus on performance coaching and team management while driving key business metrics forward.

The ideal candidate will be a Team Leader who excels in coaching and mentoring within the vibrant streaming services workplace. This position entails overseeing consultants to meet KPI targets and improve team performance metrics, including attrition and shrinkage. Strong analytical abilities are critical for interpreting data and enhancing team dynamics through effective feedback mechanisms.

Key Responsibilities:
• Lead a team of Consultants towards performance goals
• Mentor and coach for skill development and improvement
• Monitor critical metrics like attrition and shrinkage




• Report on customer trends to upper management
• Facilitate organizational initiatives when necessary

Requirements:
• Knowledge in streaming services segments preferred
• Demonstrated coaching and mentoring success
• Competent in MS Office tools
• Analytical mindset for data interpretation
• Strong communication skills, both verbal and written

Guide your team to success at Sutherland by nurturing talent and ensuring operational excellence in streaming services.
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📌 Streaming Services Team Leader Role (Ontario)
🏢 Sutherland
📍 Ontario