Join Evertz as an RMA Specialist in Burlington, Ontario, where you’ll manage customer return processes and enhance service quality. This role combines administrative support with direct customer interaction.

In this key support position, Evertz seeks a detail-focused individual to oversee customer return requests initiated by the Service team. Your responsibilities will include handling RMAs and collaborating with Production, Logistics, and Sales teams to ensure prompt processing. Prior experience in a customer-centric environment will be beneficial for success in this role.

Key Responsibilities:
• Process and issue Return Merchandise Authorizations (RMAs)
• Handle general administrative tasks and maintain accurate records
• Assess customer needs and offer effective solutions




• Communicate with customers regarding return statuses and payments
• Manage the warranty replacement process from start to finish

Requirements:
• Post-secondary education in Business or relevant field
• Robust communication skills in verbal and written formats
• Experience with Microsoft Office Suite tools
• Ability to perform under pressure in a fast-paced setting
• Previous customer service experience is an asset

Support Evertz's commitment to excellence by ensuring a smooth return process and superior customer satisfaction.
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📌 RMA Specialist Role at Evertz (Ontario)
🏢 Evertz
📍 Ontario