Join YVR as an IT Support Technician and enhance your technical skills! This role focuses on delivering high-quality customer service and IT support in a collaborative workplace.

As a permanent, full-time IT Support Technician at YVR, you'll be responsible for providing technical assistance and first-level support to YVRAA's varied clientele. Leveraging your skills in IT service, you will address technical requests and contribute to the efficiency of IT operations, ensuring a smooth user experience across various platforms.

Key Responsibilities:
• Answer calls and emails for technical support inquiries
• Track issues and requests in the service management tool
• Generate monthly IT operation reports




• Support IT equipment lifecycle including deployment and repairs
• Perform maintenance on shared IT services and workstations

Requirements:
• Minimum two years of experience in IT support
• Experience in Help Desk or IT Service Desk settings
• Excellent communication and documentation skills
• Familiarity with ITIL framework and diagnostic utilities
• Must have a valid Class 5 BC Driver’s License

Bring your IT expertise to YVR and help us provide exceptional support to our community.
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📌 YVR IT Support Technician Role (British Columbia)
🏢 Vancouver Airport Authority
📍 British Columbia