Be a vital part of Guelph Toyota's team as a BDC Appointment Specialist on a 6-month contract. You will manage service communications and ensure a seamless appointment scheduling process.

This role emphasizes exceptional customer service as you handle service-related inquiries and promote timely maintenance appointments. You will be responsible for data management in our systems and performing outbound communication to secure service appointments. The focus is on maintaining high customer satisfaction and operational efficiency through a proactive approach. Your success will depend on your ability to engage clients while managing multiple tasks.

Key Responsibilities:
• Answer service calls and emails regarding appointments
• Advocate for scheduled maintenance to customers




• Maintain accurate vehicle and customer information
• Initiate outbound reminder communications
• Elevate client issues to management for resolution

Requirements:
• Preferred experience in dealership service departments
• Solid customer service background required
• Knowledge of CDK or Dealermine is beneficial
• High levels of integrity and self-motivation
• Proven organizational and multitasking capabilities

Contribute to customer satisfaction at Guelph Toyota by coordinating appointments and service communications.
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📌 Guelph Toyota BDC Appointment Specialist (Ontario)
🏢 CanadaOne Auto Group
📍 Ontario