Join Panasonic Canada as a Bilingual Technical Helpdesk Analyst L1 and leverage your language skills. This onsite role focuses on resolving technical inquiries in English and French.
Based in our Niagara on the Lake office, you will handle customer issues efficiently while providing support on programming. This full-time position involves engaging with management and sales teams for complex problem resolution and keeping accurate logs of customer interactions. You'll also assist in training current team members to ensure quality service.
Key Responsibilities:
• Deliver bilingual support to resolve customer inquiries
• Guide customers on equipment operations
• Collaborate with team members on problem resolution
• Maintain current logs and customer service files
• Assist in onboarding new helpdesk agents
Requirements:
• A+ certification or equivalent technical experience
• Proficiency in both English and French
• Advanced skills in Microsoft Office
• Experience in problem-solving techniques
• Strong interpersonal skills for customer liaison
Drive your career forward with Panasonic Canada by providing essential technical support.
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