Join the dedicated team at Sterling Honda as a Customer Focused Coordinator in Hamilton, ON, providing exceptional service and support. This full-time role emphasizes inbound and outbound communication to drive customer satisfaction.

In this position, you will be at the forefront of customer interaction, managing inquiries through various channels and ensuring timely appointment scheduling. Your strong communication skills will play a vital role in collaborating with service, sales, and management teams.

Key Responsibilities:
• Manage inbound calls, emails, and live chat from customers
• Schedule service appointments and ensure customer needs are met
• Follow up with customers to gauge satisfaction and engagement




• Track interactions using CRM software to improve service quality
• Report on performance metrics like lead conversion and call volume

Requirements:
• Previous customer service or sales experience, ideally automotive
• Excellent communication skills, both verbal and written
• Familiarity with CRM systems for managing customer data
• Ability to thrive in fast-paced, dynamic environments
• Solid teamwork skills for effective collaboration

Contribute to a positive customer experience at Sterling Honda, leveraging your skills to foster lasting relationships.
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📌 Customer Focused Coordinator at Sterling Honda (Ontario)
🏢 Kelleher Ford
📍 Ontario