Explore a rewarding role with OTIP Group of Companies as a Customer Service Representative. This hybrid position supports clients through effective communication and problem-solving skills while working partially in the office.

You will be responsible for managing telephone inquiries, resolving product issues, and ensuring a high standard of customer service. In this agile role, exceptional communication abilities and a keen understanding of personal lines insurance are essential. You will interact with members directly to clarify complaints and follow through on solutions. Your contributions will help maintain a service-focused environment, allowing you to make a real impact.

Key Responsibilities:
• Directly respond to telephone inquiries and written requests
• Resolve member complaints through effective problem-solving




• Process insurance transactions and maintain records accurately
• Assist team members with coaching on alternate market policies
• Conduct outreach to potential members for product promotions

Requirements:
• AIC license (level one) required
• Minimum three years in personal lines insurance
• Exceptional communication and interpersonal skills
• Proficiency in Microsoft Office, EPIC knowledge is an asset
• Bilingual in French is considered a bonus

Utilize your insurance expertise and communication skills to enhance the client experience at OTIP.
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📌 Hybrid Customer Service Representative at OTIP (Alberta)
🏢 Orbit Insurance Services
📍 Alberta