Join YVR as a dedicated IT Support Technician, where providing top-notch technical support is key. This full-time position focuses on enhancing customer service in a vibrant airport setting.

As a member of the Office Systems team at YVR, you are the first line of assistance for both internal employees and external clients. This permanent role involves managing technical inquiries regarding systems and hardware while contributing to process improvements within the IT Support Desk team. Your analytical skills and commitment to customer care will thrive here.

Key Responsibilities:
• Serve as the first point of contact for technical support
• Log incidents and service requests accurately
• Create reports on IT operations monthly




• Support IT equipment lifecycle management tasks
• Conduct routine maintenance on AV and printer services

Requirements:
• At least two years in a similar IT support role
• Familiar with IT Service Desk operations
• Excellent communication and documentation skills
• Knowledge of ITIL practices is a plus
• Possess a valid Class 5 BC Driver’s License

Utilize your technical skills to enhance the IT experience at YVR, supporting a protected and effective operational setting.
#J-18808-Ljbffr

📌 Customer-Focused IT Support Technician (British Columbia)
🏢 YVR
📍 British Columbia