Join Magnet's client as a Team Lead Customer Service Representative in Mississauga, ensuring top-tier service delivery. Lead a team dedicated to enhancing customer interactions and order management.

In this pivotal role, you will provide leadership to the Customer Care team within a North American Consumer Product Organization. Manage inbound and outbound calls while supporting key stakeholders and developing robust customer relationships. Your leadership will be critical in driving sales performance and maintaining high service standards.

Key Responsibilities:
• Facilitate excellent customer service through diverse channels
• Process and manage customer orders via ERP systems




• Nurture relationships with customers and internal sales teams
• Enhance order management and accuracy efforts
• Conduct administrative tasks and log customer cases

Requirements:
• High school diploma; college education is beneficial
• At least 2 years of Customer Service experience
• Bilingual proficiency in French and English
• Proven leadership and organizational skills
• Familiar with Microsoft Dynamics AX or Salesforce

Empower customer service success at Magnet's client in Mississauga.
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📌 Team Lead Customer Service Representative (Ontario)
🏢 Magnet Search Group
📍 Ontario