Elevate your career at Definity as a Senior Claims Representative, focusing on the management of commercial auto claims. This position combines your technical skills with a solid commitment to customer service.
In this role, you'll handle complex claims cases while providing customers with thorough explanations and support throughout the claims process. Collaborate with internal teams and outside vendors to ensure all claims are investigated and resolved quickly. You will also work to achieve your claims targets while embodying Definity’s core values.
Key Responsibilities:
• Provide exceptional service for all internal and external customers
• Oversee complex claims from initiation to resolution
• Collaborate with brokers and vendors to resolve claims
• Maintain accurate claims records and enter data efficiently
• Help grow the Commercial Auto team with expertise
Requirements:
• 3 years of experience in managing auto claims
• College diploma or university degree preferred
• Strong detail-oriented and analytical capabilities
• Effective communication skills in both English and French
• Must be comfortable adapting to change in dynamic work settings
Bring your claims expertise and customer service commitment to Definity, enhancing the claims experience for all customers.
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