Lead and scale the regional Customer Success organization.Build and execute the customer success strategy aligned with Sales, Product, Support, and Marketing.Ensure customers achieve measurable business outcomes through adoption and success planning.Personally engage with executive sponsors on strategic accounts and renewal opportunities.Lead, coach, and develop a team of Customer Success Managers focused on delivering exceptional outcomes.Collaborate with EMEA Customer Success leadership to define and implement best practices worldwide.Drive renewals in collaboration with Sales and identify upsell opportunities through strong customer relationships.Requirements10+ years of experience in Customer Success or Account Management within enterprise software, with at least 5 years in a leadership role.Solid commercial acumen with deep experience supporting strategic renewals and long-term customer retention.Strong analytical mindset with the ability to use data to drive decisions.Experience leading organizational change and building scalable customer programs.Exceptional communication, interpersonal,



and organizational skills.Experience working across multiple global regions and collaborating with distributed teams.Willingness to travel approximately 10–15%.Core CompetenciesDemonstrates expertise in leading Customer Success organizations, developing customer success strategies, and driving measurable business outcomes through effective team management and collaboration across global regions.Highest-signal resume keywordsCustomer Success LeadershipStrategic Account ManagementData-Driven Decision MakingOrganizational Change ManagementCommercial AcumenATS Optimization KeywordsHard SkillsHard SkillsCustomer Success StrategyEnterprise Software ExperienceRenewal ManagementUpsell Opportunity IdentificationCustomer Adoption PlanningSoft SkillsExceptional CommunicationInterpersonal SkillsOrganizational SkillsCoaching and DevelopmentIndustry KeywordsCustomer SuccessAccount ManagementGlobal CollaborationStrategic RenewalsCustomer Retention #J-18808-Ljbffr

📌 Director, Customer Success - Namer, Apac (Toronto)
🏢 Jobtailor
📍 Toronto