Join TD Canada Trust as a Salesforce Support Specialist in Toronto, Ontario. Your role ensures the stability and performance of Salesforce Marketing Cloud in a dynamic IT landscape.
As a Senior IT Support Analyst, you will handle L3 application support, focusing on critical Salesforce systems. You'll manage incidents using ITSM tools, troubleshoot complex problems, and ensure flawless production operations. Your input helps shape an effective digital banking experience.
Key Responsibilities:
• Lead monitoring and triage of application alerts
• Drive efficient incident resolution and documentation
• Administer Salesforce Marketing Cloud capabilities effectively
• Coordinate with cross-functional teams for seamless support
• Validate production changes and updates
Requirements:
• 4-8 years in application or production support roles
• Experience with Salesforce Marketing Cloud administration
• Knowledge of SQL and integration processes
• Competency in using Splunk and other monitoring tools
• Effective at managing multiple priorities in high-pressure situations
Become a pivotal part of TD’s technology solutions team, enhancing financial experiences for clients.
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